Management systems and certificates

Working towards sustainable development
 

At Agamed, we realise that our business is directly related to people’s quality of life. Therefore, we try and apply the following principles in all our decisions:

  • Excellence
  • Innovation
  • Dialogue
  • Developing sustainable business
  • Local development

 

To achieve this objective, we have an Integrated Management Policy based on the three pillars of sustainable development: social, environmental and efficiency. Together with this, the Occupational Health and Safety Policy and the Sustainable Development Policy are developed in a complementary manner.

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We have obtained certificates aligned to our efforts in providing a quality service and creating a safe, optimum working environment for our employees.

  • Agamed implements a Quality and Environmental Management System that adds value to the organisation and provides a framework for setting goals in the following areas within its business scope:
     
    • The supply of drinking water and management of associated services (purchasing, storage, distribution, water quality control, facility and network maintenance, etc.).
    • Management and maintenance of sewer systems and sewage treatment; treatment and control of wastewater discharges; and sludge from treatment.
    • Sales management of the complete water cycle: contracts, installation, meter reading and maintenance, billing, payment, managing non-payments and customer care.

    The Quality and Environmental Management Systems are certified with standard ISO 9001:2015 and standard  ISO 14001:2015 respectively.

  • Agamed implements an Occupational Health and Safety Management System, certified since 2007, which ensures continuous improvement in applying measures and developing activities to prevent risks in employees’ work and to comply with current regulations.

    This helps create a suitable working atmosphere with fair working conditions, where employees can carry out their work with dignity and participate in improving health and safety conditions.

    Agamed's Occupational Health and Safety Management System is certified by standard ISO 45001.

  • Standard ISO 22000:2018 on Food Safety Management Systems specifies the requirements for an organisation’s management system to demonstrate its capacity to control food safety-related hazards.

    As the standard is applicable to food, it is therefore a tool for ensuring water quality through overall risk assessment and management of all stages in the supply chain, from catchment to end consumer.

    Agamed has had standard ISO 22000:2018 certification since 2014.

  • Agamed has had standard ISO 22000:2018 certification since 2014.

    • In 2021, Aguas del Arco Mediterráneo began the implementation of a Business Continuity Management System under the ISO 22301 Standard.
      With this management system in place, the organisation's long-standing commitment to service continuity in the area of Torrevieja is demonstrated.

      Agamed has had standard ISO 22301:2019, certification since 2022.

  • In 2016 Agamed, after an audit by AENOR, obtained the certification efr-1000

    The seal is granted by the Foundation Másfamilia and accredits the company as an entity committed to continuous improvement in the design and implementation of reconciliation measures.

  • Aguas del Arco Mediterráneo has reinforced the security of its information systems to guarantee compliance with the basic principles and minimum security requirements, in accordance with the requirements of Royal Decree 311/2022, of May 3, which regulates the National Security Scheme  . The self-assessment process for the "Management of the integral water cycle of the remote control processes of the operating control center of Aguas del Arco Mediterráneo de Torrevieja for the operation and monitoring processes" has been successfully completed.